Privacy Policy

1. Who we are

Ember (lovelykiss.org) is an online dating service for adults, launching in Edmonton, Alberta, Canada. This policy explains what personal information we collect, why, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

2. Information we collect

• Account details: your email address and name, provided when you sign up with email/password or Google.
• Profile details you choose to share: photos, first name, age, gender, who you'd like to meet, bio, interests, city and discovery settings (distance and age range).
• Location: the approximate location you set or allow your browser to share, used to show people near you.
• Activity: your likes, passes, Super Likes, matches, messages, reports and Boosts.
• Payments: your plan and payment status. Card details are entered on Stripe's secure checkout page and are never stored by Ember.
• Technical data: basic logs such as browser type and IP address, used for security and to keep the service running.

3. How we use it

• To create your account and show your profile to people who match your preferences.
• To suggest people within your chosen distance and age range, create matches and deliver messages.
• To process memberships and apply plan features such as unlimited swipes and Boosts.
• To keep the community safe: reviewing photos, handling reports, and suspending or banning accounts that break our Terms.
• To answer your questions and tell you about important changes to the service.

4. What other members can see

Other members can see your first name, age, photos, bio, interests and an approximate distance (for example "5 km away"). We never show your exact location, email address or payment details. Messages are visible only to you and the person you matched with, and to our moderators when they investigate a report.

5. Service providers

We share information only with providers that help us run Ember: Clerk (sign-in), Stripe (payments) and our cloud hosting and storage providers. They may store or process data outside Canada, including in the United States, where it may be subject to local laws. We do not sell your personal information.

6. How long we keep it

We keep your information while your account is open. When you delete your account in the app, your profile, likes, matches and messages are deleted right away, and your photos are removed from Ember and can no longer be viewed by anyone. Your sign-in login and email are kept so you can come back later; email us if you also want those removed. We keep information we must retain for legal, safety or fraud-prevention reasons, such as payment records, reports made about an account, and bans.

7. Your choices and rights

You can edit your profile and photos at any time in the app, and delete your profile, photos, matches and messages yourself from Profile → Delete account. You may also ask to access, correct or delete your personal information, or withdraw your consent, by emailing lucianokato@yahoo.fr. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

8. Adults only

Ember is only for people 18 and older. We delete accounts we believe belong to anyone under 18.

9. Security

We use encrypted connections (HTTPS), secure sign-in and access controls to protect your information. No online service is perfectly secure, so please use a unique password and tell us right away if you think your account has been compromised.

10. Changes to this policy

We may update this policy. If we make important changes, we'll let you know in the app or by email before they take effect.

11. Contact

Questions or requests: lucianokato@yahoo.fr